Diana's Guide


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Customer Support ( FAQs)


1.Can I download the ppt study material of DDLP(Diana’s Delegate Learning Portal)?


The LMS materials and videos aren’t downloadable. Although, you can access all the study materials and recorded videos after the completion from the portal.



2.Can I take the internship after 2 to 3 months of the course completion?


You can sign up for the internship with us after 2 to 3 months, after the completion of the course. You need to contact the Customer support and they will help you with the link for the specific Internship Session.


3. How do I access my DDLP Account (E-Learning Portal)?


To access your DDLP Account, Please follow the steps:


Enter your Username: 

Enter your Password: 

(Use the specific username & Password assigned to you)

4. How do I check the batch details and the previous batch recording?


To check the batch details you need to log in to the DDLP Portal: 

and enter the 



and check for the batch details and previous batch recordings.


5. How do you assist with placement after the completion of the course?


Please login to our job portal with the credentials given below and update your profile.

UserName: xxx


Job Portal Link:


6. How does the live online teaching model work?

Diana offers courses in live online mode.

Live online teaching model: It means you can attend any face-to-face event at your convenient location and also access all course material and live sessions through the respective portals.

Difference between Self-Paced & Live Online Course: Unlike self-paced courses, with this model, you can ask your questions to the Faculty directly in the live or BootCamp sessions.

Course Design: The courses are designed with busy professionals in mind, so most content can be completed at a time that suits you.

Assignment Submission: Module assignments need to be submitted within weekly deadlines, and for each activity, the deadlines will be clearly indicated.

For administrative or technical queries, please contact the Diana Academy Customer  Support Team by dropping a mail at


7.How many attempts I can take for the Certification Exams?  Where do I check if I have cleared the exam?

You can take a maximum of 3 attempts to clear the exam. After the attempt you can check your LMS for the score. You can request for  the certificate after you have cleared the exam using the link:

8.How much time does it takes to access the recordings of the recent lectures?


In general, the recordings get uploaded on the DDLP within 48 hrs of the scheduled lecture. But in case you are not able to get the videos after the stipulated time, please raise your query via mail to

We will do our best to update them over the portal as soon as possible.


9. How to get the certificate after I have completed the course?


After the completion of the course, you need to raise a request for the certificate by clicking on the following link:


10. I am not happy with the instructor. What can I do in this aspect?


To maintain the quality of teaching, Diana Academy follows a standard procedure in assigning the instructors. Most of our instructors are from topmost universities , are doctorates and minimum 10 and above experience in the field. But when it comes to learning, everyone follows a different curve. Therefore, there might be the case that some people feel that the trainer is not reliable. It’s acceptable!

To raise such a query please write us your issue in detail to

 We will take the best action in this regard and you will be updated with the decision within 5 business days.

What matters to us most is your learning. Hence, we will do our best to achieve this goal of ours.


11.  I am not satisfied with the Trainer and his knowledge about the subject. Kindly Process the refund.


You can join another batch of any other trainer for the same course and access the class anytime.


As per our refund policy, we are unable to process the Refund. You can also check the refund policy to click on below-given link:


12.  I am unable to find the Recording in my DDLP Portal?


To get access to the recorded videos, kindly follow the steps:

Step 1: Login into:->For Example:



Password: ABC


Kindly, follow the above procedure to access the recorded videos of session for 45 days.


13.  I am unable to find the Zoom Links for the scheduled class. Kindly help me with the link!

Please find the below procedure to get the zoom link:


For Meeting Id:

“Go To: https://________________________________________


Enter Your ID PWD -> Click on Courses ->Active Course-> Click on Zoom Link”


14. I am unable to give exam for the certification. Kindly assist


You can give the exam on only Fridays from 1:30 PM to 5 PM. You will find the exam/quiz/assessment on your specific DDLP Portal.


15. I got the DDLP access but not able to find any course material there. What should I do?


At Diana’s, we strive for the best learning solution for the overall success of our students. If in case, you aren’t able to find the course material at the first instance, it doesn’t mean it’s not working. Instead, it’s done intentionally to attain a better quality of live online training classes. For some courses, the material gets unlocked on weekly basis. This is done to keep up the learning track of the students.

So, don’t worry.

Although in case of any further clarification, please feel free to connect with us at


16. I have a question about the course content.

All of the course content is made available to the students via the Diana Delegate Learning Portal.

Material Type: Delegate materials, including course notes, videos, infographics, open-source resources, etc

Academic Questions: Questions related to the course content and assignments should be addressed to the faculty in the next live or BootCamp session.

Administrative / Technical Queries: Diana Academy Customer Support Team is here to assist you with any administrative or technical inquiries.

Before posting any question, please check the FAQ section to confirm if a similar type of question is covered here. In case not, then feel free to post your question at

Please provide very specific questions and elaborate as far as possible.


17.  I won’t be able to join this batch’s lectures. May I switch to the next available batch? How can I do that?


Yes, you can do that. Diana Academy provides you with the complete freedom to switch your batches under certain terms and conditions(You need to inform and mail us beforehand to your Talent event manager 48 hours ). To check the next available batch and enroll yourself in the upcoming one, please mail us at

We will do all the needful and will also guide you with the next step.


18. The spelling of my name on the certificate is not correct. What to do now?


Don’t worry. You may fill the certificate request form again and submit your grievance to

While re-filling, we suggest you please double-check the spellings and other relevant details. We will issue the correct certificate within a week of the grievance being raised.


19. Will I be provided with the certificate soft copy or hardcopy?


In order to request for the certificate, you need to apply on:

By default, you will get the soft copy of the certificate

In case you need hard copy of the certificate, follow the steps below:

Step 1: Pay $ 10- as certificate printing, packaging, and courier charges using this link:   _________________________________________

Step 2: Write Payment ID / Reference Number for Verification

Step 3: That’s it! Wait for 15 days to receive your certificate


20. How customers can resolve their queries in a quick time period?
Kindly fill this form and your query will be resolved on priority basis:




21. How authentic is Diana’s certificate and what is the credibility across the globe?

Diana Academy is one of the oldest academies in the Ed-tech Industry having emerged when the industry needed to fullfil latest technology changes and new teaching methods. At Diana Academy, Our Motto


Our Vision is to evolve the talent in an individual and what they can do as a team. We aspire to create a network of experts and a community that is up to date with the future technologies.

To continuously innovate in products, processes, people & markets and build the highest levels of operational efficiencies to maximize customer value.

Our Dream
To create secured and self sustained Artificial Intelligence and a protected environment where human and machines can leave peacefully.

Global Acceptance of Diana’s Certificate

Following facts makes Diana’s certificate get global acceptance:-

· Customer Base
Growth of Diana Aacdemy has been unprecedented. DATA has a customer base of over 1555200+ students globally across 97 countries globally.

· Our Corporate Clients
Diana’s Academy is training partner to 1100+ companies globally having vendor registration with 150+ corporates.

· Institutional Clientele
Diana’s is training partner to 70+ top colleges PAN India including 13+ IIM’s and 9+ IIT’s. To name a few, IIM Ahmedabad, IIM Bangalore, IIM Calcutta, IIM Lucknow, IIM Visakhapatnam, IIM Indore, IIM Kashipur, IIM Shillong, IIM Trichy, IIT Bombay, IIT Delhi, IIT Guwahati, IIT BHU, IIT Madras, FMS Delhi, NIT Trichy, BITS Pilani, NIT Durgapur, BITS Goa

· , IMT-G, PDPU, Fore School, VIT, XIMB, Mangalmay Institute G.Noida, IMI Delhi and many more

· Accreditations, Affiliations & REP’s
Diana Academy is associated with the American Association of EFL, UKAF, UKCert, MSME and AIEA.

· Multi-Country Registrations:
Diana Academy  has registrations in New York (US) , London(UK), Bangalore(India) and Singapore making its influence global.

In addition, on every Diana’s certificate, you will find a unique certificate code which can be verified by going to the certificate verification section or sending an email at


22. How to apply for hardcopy of the certificate?

Kindly follow process to request for hardcopy of the certificate listed on this page:Menu-> Resources->Certificate->Request->Apply for Soft Copy and Hard Copy


23. What’s the value of your certificate ?

We are an autonomous body and UKAS certified which states that this certification will be valid globally. Moreover, this certificate states that you have completed the training and meet all the requirements


A certificate or certification is always awarded by an independent third party, such as an institute of learning. Additionally, we are trending vendors to over top 150+ corporates like Wipro,Qatar International, British Telecom and 60+ colleges including IIM Ahmedabad and IIT Bombay. So, this also justifies our acceptance.


24. Will I be provide with the certificate soft copy or hardcopy?

In order to request for the certificate, you need to apply on:

By default, you will get the soft copy of the certificate

In case you need hard copy of the certificate, follow the steps below:

Step 1: Pay 10 USD/- as certificate printing, packaging, and courier charges using this link:

Step 2: Write Payment ID / Reference Number for Verification

Step 3: That’s it! Wait for 15 days to receive your certificate